We are really quick with our email support. You are guaranteed a response within one business day. But, most of the time if you e-mail us during the day you’ll get a response in a couple of hours - or sooner if Dan and his crew has had their coffee.
Before e-mailing us for a tracking number please login to your account and check for yourself. Also, please only e-mail us about what “B-Stock” is after you have read this.
Dan answers most of your emails. He knows his gear. And he is ready to help.
Can't read or write? Hate e-mails? Need an immediate answer? Lonely and need someone to talk to? Sure... go ahead and call us; we have our crew standing by to help.
Toll Free(888) 890-6222
Phone Support Hours
You can also use the Live Chat down in the lower right of your browser window. Just click where it says "Hook-Up Deals" to begin the conversation.
About UsProAudioStar is located in the heart of Brooklyn’s music scene, surrounded by artist lofts, music venues, studios, and practice spaces. Our warehouse is stocked with all the pro audio and DJ gear you need to create awesome live performances, produce your next record, or just practice your skills.
Customers love us for our low prices, quick service and our "musician friendly" attitude. We have created a unique no frills retail experience that ensures you get the best price possible. We look forward to your next order. Be sure to browse our website, give us a call, or even come check out our warehouse in Brooklyn.
We are located at 217 Russell St., Brooklyn, NY 11222
WAREHOUSE HOURS: M-F 9am - 6pm
Get driving directions: http://goo.gl/maps/LoITd
What is "B-Stock"
B Stock/Refurbished can be a demo unit, display unit, or a customer return that is under warranty and must pass an extensive inspection that tests to make sure every aspect is fully functioning. In many cases the inspection B Stock units must pass is even more demanding than standard quality control brand new units go through. We get great discounts on B Stock and then pass on the savings to you!
We provide free shipping via UPS Ground to the contiguous 48 United States, on most items. Items valued at over $200 will require a signature for delivery.
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. ProAudioStar is not responsible for any taxes outside of NY and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The ship cost we paid UPS to ship your item will be deducted as well. In some cases restock fees and ship costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Please contact us for a Return Authorization before returning any items.
Q: If you take lower offers on all your products, then why don't you just list them at the lower price to begin with?
A: All our prices are at MAP (Minimum Advertised Price). We can not list our items on our site below MAP, however we can accept offers that are below the MAP price.
Q: Why do you have to list at MAP?
A: The reason we must list at MAP is because we are an Authorized Dealer, which means we buy factory direct and you get a warranty, a valid serial number, and a great return policy.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What is B Stock/Refurbished?
A: B Stock/Refurbished can be a demo unit, display unit, or a customer return that is under warranty and must pass an extensive inspection that tests to make sure every aspect is fully functioning. In many cases the inspection B Stock units must pass is even more demanding than standard quality control brand new units go through. We get great discounts on B Stock and then pass on the savings to you!
Q: Why should I buy from ProAudioStar?
A: 1.) We have excellent tech support that actually answers the phone. 2.) We have a great return policy. 3.) We will help you from beginning to end to ensure that you are happy with your shopping experience. 4.) The more you buy from ProAudioStar, the more you save!
Q: How can use my Newsletter coupon code.
A: The newsletter coupon code is good for 10% all new items over $50
We truly do try to be fair. If the returning unit is securely packed for shipping, all original packaging and contents are returned, and the unit shows no sign of wear or damage, we rarely charge the full 15% restocking fee.
We understand that many times before you purchase you have not even touched the gear and that sometimes you just bought it from a recommendation or from what you read online. If you simply don’t like the unit, be honest and we will work with you. We value your business and hope to have you as a customer for many years. Most of the time, when you simply take a store credit or exchange, we do not charge a restocking fee.
Almost any product can be returned with in 30 days. Items that cannot be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). Also, items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. Returned items must be in resalable condition. Resalable Condition means that the product(s) is exactly in the same condition as you received it.
All exchanges must be pre-paid, returned in original packaging, blank warranty cards, manuals and show no signs of wear or damage. If the product is not in the same condition as when you originally received, it you may be subject to a minimum 15% restocking fee.
Shipping and handling costs are non-refundable, including reasonable ship costs calculated into free shipping best offer prices.
Please contact us for a Return Material Authorization (RMA) number and instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier.
Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.