Toll Free(888) 890-6222
Phone Support Hours
You can also use the Live Chat down in the lower right of your browser window. Just click where it says "Hook-Up Deals" to begin the conversation.
We are passionate about music. We are staffed with local musicians who care about the gear as much as you do. Our crew lives and breathes music. We are located in the heart of the Brooklyn music scene since 2006. Proaudiostar is New York Cities go to spot and its largest independent dealer. Yet we still know customers by their first name and that’s why they keep coming back. If you haven’t shopped with us give it a try and you will see why.
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Thank you for checking us out. We hope to hear from you soon.
We are located at 217 Russell St., Brooklyn, NY 11222
Mon to Fri 9am - 6pm
Sat 10am - 2pm
Get driving directions: http://goo.gl/maps/LoITd
We provide free shipping via UPS Ground to the contiguous 48 United States, on most items. Items valued at over $200 will require a signature for delivery.
Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. ProAudioStar is not responsible for any taxes outside of NY and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packaging is tarnished. A 10% re-stock is more likely if the unit comes back in mint condition. The ship cost we paid UPS to ship your item will be deducted as well. In some cases restock fees and ship costs can be applied as a store credit.
We will exchange a defective unit for the same unit within the 30-day period. After that period, you will have to work directly with the manufacturer for warranty service.
Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, harmonicas or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Please contact us for a Return Authorization before returning any items.